The Ministry of Human Resources and Emiratisation (MOHRE) is responsible for regulating labor relations in the United Arab Emirates. It protects the rights of employees and employers by ensuring fair working conditions according to UAE labor laws. If an employee faces issues such as unpaid salary, contract violations, unfair termination, or workplace disputes, filing a MOHRE complaint is the official way to seek resolution.
Understanding how to submit a complaint properly can help you resolve your issue quickly and legally.
What Is a MOHRE Complaint?
A MOHRE complaint is a formal request submitted to the Ministry regarding labor disputes between employees and employers. It allows workers to report violations of employment contracts or UAE labor laws.
Common Reasons for Filing a Complaint
Unpaid or delayed salary
End-of-service benefits not provided
Unfair dismissal
Contract substitution
Denial of leave or overtime pay
Workplace harassment
Passport confiscation
Who Can File a MOHRE Complaint?
Any private-sector employee working in the UAE can file a complaint with MOHRE. Employers may also submit complaints against employees if needed.
Government sector employees follow different procedures through their respective departments.
How to File a MOHRE Complaint
1. File Online Through the MOHRE Website
You can visit the official MOHRE website and submit a complaint through the online services portal.
2. Use the MOHRE Mobile App
The MOHRE mobile application allows users to submit complaints, track progress, and upload documents.
3. Call MOHRE Hotline
You can contact MOHRE customer service at 80060 to register a complaint.
4. Visit a MOHRE Service Center
Employees can visit a Tasheel or MOHRE service center to submit a complaint in person.
Documents Required for a MOHRE Complaint
To strengthen your case, prepare the following:
Copy of passport
Emirates ID
Employment contract
Salary slips (if available)
Any written communication with employer
Supporting evidence (emails, messages, etc.)
What Happens After Filing a Complaint?
Once submitted:
MOHRE registers the complaint.
Both parties are contacted for mediation.
A resolution meeting may be arranged.
If unresolved, the case may be transferred to the labor court.
MOHRE typically attempts mediation within 14 days.
Tips for a Successful Complaint
Provide clear and accurate details.
Keep copies of all documents.
Attend mediation meetings.
Stay calm and professional during discussions.
Conclusion
Filing a complaint with the Ministry of Human Resources and Emiratisation is a legal and structured way to resolve workplace disputes in the United Arab Emirates. Employees should not hesitate to protect their rights if they face unfair treatment. By following the proper procedure and submitting the required documents, you increase your chances of achieving a fair resolution.
